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  • How can I contact customer service?
    You can reach our customer service team by email at, or through our website's contact form. Our team is available Monday through Friday, 9 am to 5 pm.
  • Do you have a physical store location?
    Yes, we do! Our store is located at 75 Mission Avenue, St. Albert, T8N 2C5, Canada. We're open from 10 am to 8 pm, Monday through Saturday. Come visit us for exclusive in-store offers!
  • How long does it take to process my order?
    Orders are typically processed within 1-2 business days. Custom or bulk orders may take longer, and we'll communicate any delays promptly.
  • What shipping options do you offer?
    We offer standard, expedited, and next-day shipping. Shipping costs and times vary based on the destination and the size of your order. More details are available at checkout.
  • Can I change or cancel my order?
    You can change or cancel your order within 24 hours of placing it by contacting our customer service team. Unfortunately, we're unable to modify orders once they have been processed.
  • What payment methods do you accept?
    We accept all major credit cards, PayPal, and store gift cards. Payment options may vary for international orders.
  • Can I request a book that's not listed on your website?
    Absolutely! Use our special order request form on our website, and we'll do our best to source the book for you. We'll inform you of the availability and estimated delivery time within 48 hours.
  • How do I know if a book is in stock?
    Our website is updated in real-time. If you can add a book to your cart, it's in stock. For out-of-stock items, you can request an email notification when they become available again.
  • I'm having trouble accessing my account. What should I do?
    If you're unable to access your account, try resetting your password using the "Forgot Password" link on the login page. If problems persist, contact our customer service team for assistance.
  • How can I update my account information?
    You can update your account information by logging into your account and navigating to the "My Account" section. From there, you can edit your address, payment methods, and contact information.
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